Inertia Dental used ZeroBalance to reduce patient AR and boost collections

Inertia Dental Boosts Collections with Quanta Pay's ZeroBalance Introduction Inertia Dental, a thriving dental practice, faced ongoing challenges with patient accounts receivable (AR). Unpaid patient balances were piling up, impacting cash flow and requiring significant staff effort to manage. To tackle this issue, Inertia Dental turned to Quanta Pay’s ZeroBalance feature. By automating their collection process, they reduced patient AR and achieved remarkable results, collecting $24,000 in the first month alone. Background Prior to adopting ZeroBalance, Inertia Dental struggled with an inefficient, manual process for collecting outstanding patient payments. Staff members spent hours contacting patients individually, a time-consuming effort that often led to inconsistent follow-ups and delayed payments. This inefficiency not only strained the practice’s resources but also hindered their ability to maintain a healthy financial flow. Solution Inertia Dental implemented Quanta Pay’s ZeroBalance, a powerful tool designed to streamline accounts receivable management. ZeroBalance automates the collection process by sending timely text messages and emails to patients with outstanding balances, prompting them to settle their bills. This automation eliminates the need for manual outreach, saving valuable time for the practice’s staff. A standout feature of ZeroBalance is the statement link, which Inertia Dental particularly appreciated. Included in every automated message, this link allows patients to access a detailed breakdown of what they owe. By providing transparency and clarity, the statement link empowers patients to understand their charges and take immediate action to pay, enhancing the overall collection experience. Results The impact of ZeroBalance was swift and substantial. Within just one month of implementation, Inertia Dental collected $24,000 from outstanding patient balances. This impressive boost in collections underscores the effectiveness of the automated AR collection functionality. By reducing the burden on staff and accelerating payment timelines, ZeroBalance proved to be a game-changer for the practice’s financial operations. Conclusion Quanta Pay’s ZeroBalance feature transformed Inertia Dental’s approach to patient accounts receivable. The automation of text and email reminders, combined with the clarity provided by the statement link, not only reduced AR but also significantly increased collections. “We love how the statement link makes it easy for patients to see exactly what they owe,” said Dr. Smith, the lead dentist at Inertia Dental. “It’s improved our collections process and helped us get paid faster.” With $24,000 collected in the first month, Inertia Dental’s success highlights the value of ZeroBalance as a solution for healthcare providers seeking to optimize their revenue cycle. This case study showcases how Inertia Dental leveraged ZeroBalance to address their AR challenges, emphasizing the key outcomes and features you specified, including the $24,000 collected in the first month, the automated AR collection functionality, and the statement link feature.